Terms and Conditions

You agree to the following terms and conditions:

  1. Service Description
    Hot Tanks offers SMS notifications for appointment reminders, service updates, promotions, and other information. Messages may include alerts related to hot water tank replacements and maintenance.

  2. Opt-In
    By providing your phone number and agreeing to receive SMS communications, you are opting in to receive text messages from Hot Tanks. You may opt-in through our website, during service calls, or by texting a designated keyword to our short code.

  3. Frequency of Messages
    You may receive up to 6 SMS messages per month. The number of messages may vary based on your interactions with us and the nature of your services.

  4. Opt-Out
    To stop receiving SMS messages from Hot Tanks, reply with the word "STOP" to any text message you receive. You will receive one final confirmation message before no further messages are sent. You may also contact our customer service team at [customer service number/email] for assistance.

  5. Fees
    Message and data rates may apply. Standard messaging rates and fees from your mobile carrier may be charged when sending and receiving text messages, depending on your mobile subscription plan.

  6. Supported Carriers
    Hot Tanks’ SMS service is supported by most major carriers in Canada, including Bell, Rogers, Telus, and their affiliates. Hot Tanks is not responsible for any delays or failures in message delivery caused by carriers.

  7. Privacy
    Hot Tanks is committed to protecting your privacy. We will not share or sell your phone number or personal information to any third parties. For more information, please refer to our Privacy Policy.

  8. Changes to Terms and Conditions
    Hot Tanks reserves the right to modify or terminate the SMS service or these terms and conditions at any time. Any changes will be communicated to you via SMS or on our website.

  9. Contact Us
    For more information or assistance with SMS services, contact Hot Tanks at (778) 716-6040 or email service@hottanks.ca.

  10. Canadian Laws
    This service complies with Canadian anti-spam laws (CASL). By opting in, you consent to receive electronic messages from Hot Tanks. You can withdraw your consent at any time by replying "STOP."